RKG Technologies: ITBiz Training

		1-877-482-0809
		info@training-ITBiz.com

We provide Microsoft Tools, Data Bases, ETL, Business Applications, Project Management, Reporting tools and several other IT courses at our locations or at corporate facilities. We develop and customize training courses for all corporate training needs for IT managers, IT staff and end users. With our experienced faculty and with our proven course development process, we can create an effective curriculum and can fulfill all corporate training requirements.

For further details
Call Us 1-877-482-0809
Or send a message to
info@training-ITBiz.com

Windows

Microsoft Windows

Software Version	Microsoft Windows
Course Duration	2 Days
Course Type	Class Room and Instructor-Led On-Line (E-Learning) Hands-On Training

Course Overview

This course will provide you with the basic skills needed to get started with personal computers and work with the various features, tools, and options available in the Windows operating system. In this course, you will familiarize yourself with the Windows environment, customize Windows, and manage folders and files. You will also work with simple tools and browse the Internet using Internet Explorer.

Intended Audience for this course

This course is designed for any worker, business professional, students, office staff or private individual who needs knowledge in operating systems and file management skills.

Course Topics

Introduction to the Desktop Support Technician Role and Environment

Examining the Desktop Support Technician Role
Examining the Desktop Support Environment
Interacting with Users

Resolving User Account and Logon Issues

Desktop Operating System Concepts
User Account Concepts
Troubleshooting User Logon Issues

Resolving System Configuration and Security Issues

Troubleshooting System Configuration Issues
Troubleshooting Security Issues
Troubleshooting System Performance

Resolving Network Connectivity Issues

Managing Computer Addressing Issues
Troubleshooting Name Resolution Issues
Troubleshooting Remote Network Connectivity Issues
Troubleshooting Computers by Using Remote Connection Tools

Resolving Hardware Issues

Managing Drivers
Troubleshooting Drivers by Using Safe Mode
Troubleshooting Storage Devices
Troubleshooting Display Devices
Troubleshooting I/O Devices
Troubleshooting ACPI

Resolving File and Folder Issues

Managing Files and Folders
Troubleshooting Access to Files and Folders
Troubleshooting Access to Shared Files and Folders
Troubleshooting Access to Offline Files

Resolving Printer Issues

Installing Local and Network Printers
Troubleshooting Printer Drivers
Troubleshooting Printers and Print Jobs

Resolving Startup Issues

Overview of the Windows XP Boot Process
Troubleshooting the Boot Process

Instructor-Led On-Line Classes are designed to use the latest technologies to deliver a highly interactive learning experience. On-Line training is a virtual classroom wherein the teacher and students can share the screens interactively. Instructor can visit student’s computer via remote control during exercises and provide assistance to debug and solve the problems. Instructor-Led On-Line Training (ILT) has several advantages such as convenience and avoiding travel to go to classroom. With an effective instructor and good course design, distance learning can be effective and engaging.